Humans of Aged Care: Good News Stories from the Aged Care Sector
At a time when there’s a lot of news about the aged care sector I wanted to shine a light on the great work being done by so many in the front line at the moment.
Aged & Community Services Australia (ACSA) has developed the Humans of Aged Care initiative
that tells the stories of the humans of aged care, in their words.
ACSA is the leading peak body supporting over 700 church, charitable and community-based not-for-profit organisations that provide accommodation and care services to older Australians.
“Every corner of Australian Aged Care holds untold stories of inspirational individuals. These are the stories of people who commit themselves to this industry and those in their care.
From care workers and their colleagues, to unpaid carers and volunteers devoting themselves to the care of 1.3 million older Australians each and every day, to our older Australians receiving care and their families – here are their stories, told in their words”
Humans of Aged Care
Here’s a snapshot of the stories told on the Humans of Aged Care website. I encourage you to read these stories.
Lynne Waterford, Registered Nurse,
Koonambil Aged Care Ltd, NSW
“I didn’t think Aged Care would be for me, but I gave it a go and I’m still here 16 years later. It is not just a job to me. It is more than that. The residents and families that you have been working with become part of your life and family.”
Lisa Brook, Team Leader, IRT 5 Islands Resort,
Port Kembla, NSW
“If you want to make a change in someone’s life, this is the job. You are the last link in their journey and that must be your focus.”
Peni Tiati, Carer,
Crowley Care, NSW
“Seeing a smile on the residents’ faces at the end of the day, and creating special friendships with the residents and their families makes me really appreciate the work I do. Every day is different and knowing that you are helping someone leaves you feeling very humble and content.”
Irene Reeves, Volunteer,
Koonambil Aged Care Ltd, NSW
“It doesn’t matter how old you are, you can learn something new from our older generations each and every day. I love listening to them, hearing about their lives and their growing up. Some of them have some very interesting stories to tell, and it's just great to sit and listen to them.”
Humans Of Aged Care is all about celebrating the amazing individuals and stories that make Australian Aged Care so special.
ACSA wants you tell them about someone you know – it might be someone delivering care as a care worker or anyone that works in an aged care facility (cook, cleaner, administrator, manager etc), an unpaid carer or volunteer, or resident/individual receiving care and their family members. Or perhaps a special relationship you’ve observed or been a part of.
ACSA wants to share these stories so they can spread the word about the good that is done every day in aged care.
For many people, home is much more than four walls and a roof. It's where routines are formed, confidence grows, friendships develop and life's everyday moments happen. For people living with disability, having the right home environment can make a significant difference to their independence, wellbeing and quality of life. That's where Supported Independent Living (SIL) comes in. Designed for NDIS participants who require support with everyday living, Supported Independent Living offers more than just accommodation. It provides a safe, supportive environment where people can develop practical life skills, work towards their personal goals and enjoy greater independence while receiving the level of support they need. Rather than focusing on what someone can't do, SIL focuses on what they can achieve with the right support beside them. A Home That Supports Independence Moving into a Supported Independent Living home is often a significant milestone. It represents the opportunity to gain greater independence while maintaining the reassurance of having experienced support workers available when needed. Every participant has unique goals, abilities and aspirations. Some may be working towards managing daily household tasks independently, while others may be focused on increasing community participation, building confidence or developing stronger social connections. SIL is designed to support these individual journeys, recognising that independence looks different for everyone. The beauty of Supported Independent Living is that support is personalised. Participants receive assistance that encourages them to do as much as they can for themselves while providing help where it is needed, creating the perfect balance between independence and support. Everyday Skills That Build Confidence Many of the skills we use every day are things we often take for granted. Preparing meals, doing laundry, shopping for groceries, managing appointments or keeping a home organised all contribute to living independently. Within a Supported Independent Living environment, these everyday activities become opportunities for learning, growth and achievement. Participants are encouraged to build practical life skills such as: Preparing healthy meals Shopping and budgeting Household cleaning and organisation Personal care routines Time management Using public transport Managing appointments Developing communication and social skills Every new skill learned contributes to greater confidence. Often, it's the small achievements that create the biggest sense of accomplishment, helping participants feel more capable and empowered in their daily lives. More Than Support—A Sense of Belonging One of the greatest benefits of Supported Independent Living is the sense of belonging it can provide. Living alongside others creates opportunities to form genuine friendships, share experiences and enjoy everyday moments together. Whether it's cooking dinner, celebrating birthdays, watching a favourite movie or heading out into the community, these shared experiences help reduce isolation and foster meaningful connections. Feeling part of a household can have a positive impact on emotional wellbeing, helping participants build confidence not only within their home but also in their wider community.
Change Is Coming — But What Does It Really Mean? The National Disability Insurance Scheme (NDIS) continues to evolve, and 2026 marks another important stage in its reform journey. With discussions around funding, eligibility, provider regulation, and service quality making headlines, it's understandable that many support workers are wondering how these changes will affect their day-to-day roles. The good news? While reforms may influence how services are delivered and managed, the heart of disability support remains the same: providing high-quality, person-centred care. Here's a closer look at the key changes and what they could mean for you. One of the major areas of reform is ensuring that NDIS funding is directed to participants who meet the scheme's eligibility criteria and receive supports that are considered "reasonable and necessary." The aim is to create greater consistency in decision-making while ensuring participants receive the supports they genuinely need. For support workers, this may result in more structured support plans, clearer participant goals, and a greater emphasis on documenting how supports help individuals achieve their outcomes. Planning That Prioritises Outcomes The NDIS is moving towards planning models that place greater importance on participant outcomes rather than simply allocating hours of support. Future plans are expected to become more streamlined, with clearer budgets and stronger links between supports and participant goals. As a support worker, this means your role extends beyond delivering care. Your observations, communication, and progress notes will become increasingly valuable in demonstrating how your support contributes to a participant's independence and quality of life. Stronger Standards for Providers The government is also strengthening provider regulation to improve safety, quality, and consistency across the disability sector. These changes include increased compliance requirements, enhanced safeguarding measures, and ongoing improvements to provider registration processes. For workers, this may mean more comprehensive onboarding, regular training, updated policies, and greater accountability in everyday practice. While this can feel like additional administration, the overall goal is to improve outcomes for participants and raise standards across the industry. Increased Accountability Across the Sector Another focus of the reforms is ensuring that NDIS funding is used appropriately and transparently. Providers are expected to maintain accurate records, demonstrate value for money, and clearly show how supports align with participant goals. As a result, support workers may notice a greater emphasis on completing shift notes, documenting progress, and maintaining high standards of communication with participants, families, and care teams. These records are no longer simply administrative tasks—they help demonstrate the quality and impact of the support being delivered. Despite the reforms, one thing remains constant: Australia continues to need compassionate, skilled, and dedicated disability support workers. As demand for disability services continues to grow, organisations are looking for professionals who communicate well, adapt to change, and genuinely care about improving the lives of others. Technology, policies, and funding models may evolve, but empathy, professionalism, and quality care will always remain at the centre of disability support. Looking Ahead The NDIS reforms are designed to strengthen the scheme, improve participant outcomes, and build greater confidence across the sector. For support workers, staying informed, embracing ongoing learning, and maintaining high standards of care will ensure you're well positioned for the future. While change can seem daunting, it also presents an opportunity to continue growing as a professional and delivering an even greater impact for the people who rely on your support every day. Further Reading For the latest information on NDIS reforms, visit: NDIS Review Final Report: https://www.ndisreview.gov.au/resources/final-report National Disability Insurance Agency (NDIA): https://www.ndis.gov.au NDIS Quality and Safeguards Commission: https://www.ndiscommission.gov.au
World Environment Day | 5 June When we think about healthcare, our minds naturally go to patient care, medical innovation, and improving lives. Sustainability is not always the first thing that comes to mind. Yet increasingly, the two are becoming impossible to separate. As we mark World Environment Day on 5 June , it’s a moment to reflect on how deeply connected environmental health and human health really are. From hospitals and aged care facilities to clinics and community health services, the way we design, power, and run healthcare systems has a real impact on the world around us. The Link We Can’t Ignore Healthcare professionals are often the first to see how environmental issues translate into real patient outcomes. Poor air quality, heatwaves, pollution, and climate-related illnesses are no longer distant concerns — they are becoming part of everyday clinical reality. At the same time, healthcare itself is a resource-heavy sector. It exists to save lives, but in doing so it relies on energy, water, single-use materials, and complex supply chains that all contribute to its environmental footprint. This creates an important challenge: how do we continue delivering high-quality care while reducing harm to the environment that ultimately supports human health? More Than an Environmental Issue Sustainability in healthcare is not just about emissions or waste reduction. It also touches the human side of healthcare delivery. The environments healthcare workers operate in matter. Lighting, air quality, space design, and even access to nature or green elements can influence stress levels, fatigue, and overall wellbeing. In a sector already facing workforce shortages and burnout pressures, this becomes even more important. Sustainable design and smarter systems don’t replace clinical care — they support the people delivering it. A Shift Already Happening in Australia Across Australia, healthcare providers are beginning to rethink how facilities operate. There is growing investment in energy-efficient buildings, renewable energy sources, improved waste management systems, and more responsible procurement practices. While change is gradual, the direction is clear: sustainability is becoming part of long-term healthcare planning rather than an optional extra.
