How to Prepare for the Future of the Aged Care Workforce

The Aged Care workforce will need to triple in size by 2050 and with many providers considering the best way to retain and recruit staff at all levels, now is the time to explore what’s needed and what the future workforce will look like.  

I believe there are 3 key focus areas to consider as we prepare for providing and supporting the right staff to meet future demands in the Aged Care Services Sector, including:

  1. Employing individuals who are the right fit
  2. Building our workforce in rural, regional and remote areas
  3. Staff wellbeing and productivity

Employing individuals who are the right fit

Most roles in the Aged Care Services sector require people skills. This means a desire to work with people and the ability to get along with people. People skills are the tools you use to communicate and interact effectively with others. Individuals with strong people skills are able to predict behaviour, relate to others and interact with others easily.


In the Aged Care Sector I believe the following attributes are also important:


  • valuing helping and improving an individual’s wellbeing
  • genuine desire to make a difference to the health of others
  • liking variety and enjoying a challenge
  • being organised and working as part of a team


Many of these behaviours ultimately need to be observed on the job, which is why the role of reference checking is such a critical element of your recruitment process.

Building our workforce in rural, regional and remote areas

 Recruitment and retention systems must be provided to the workforce in rural, regional and remote areas, along with comprehensive support and professional development for staff.

 

Covid-19 has accelerated the acceptance of online learning and provides a greater opportunity for all Australians in more remote areas to access training and resources that may have previously only been available by attending conferences and in real life events. This learning and development trend is likely to continue and improve.

ACSA is dedicated to supporting the aged care services industry to have ready access to a range of practical and relevant Training and Professional Development options.


Communities also need to continue to review and develop their plans to provide a supported pathway into courses, scholarships and mentoring to attract school leavers and community members into relevant Aged Care Sector courses.


Staff wellbeing and productivity


Mentally healthy workplaces are as important to Australian employees as physically safe workplaces. However, the State of Workplace Mental Health in Australia report by TNS Research for Beyond Blue reported that workplaces are not meeting their expectations.

 

Key findings of this report included that only 52% of employees believe their workplace is mentally healthy compared to 76% for physical safety and only five in ten (56%) believe their most senior leader values mental health. The specific results for the Healthcare and Social Assistance sector are listed in the table below.

The survey found that when mental health is valued by leaders there are real benefits to the business:


  • mentally healthy workplaces are important to workers (91% agreement among employees, 89% among leaders)
  • a widespread perception that organisations that value mental health are likely to be more productive (72% agreement among employees, 71% agreement among leaders)
  • organisational leaders who focus on mental health in the workplace inspire respect among employees (65% agreement among employees).


Strategies and resources to support the mental health and wellbeing of Australian workers are now readily available and the opportunity is for leaders to support the mental health of their teams to ensure a productive and safe work environment.

Providing your staff with a Mental Health toolkit supports their individual wellbeing and the overall wellbeing of your business. The Mental Health toolkit from blackdoginstitute.org.au includes:


  • a complete overview of what mental health means
  • detailed information on stress, depression and anxiety in the workplace
  • best practice advice on seeking help and tips on supporting others
  • information on wellbeing and staying well at work
  • links to helpful videos, websites and online tools


This evidence-informed workplace mental health toolkit is a practical guide for Australian workers to assist in the understanding of common mental health issues in the workplace, and provides strategies and resources to support those who may be experiencing a mental health condition.


It is my hope that there continues to be a proactive move by leaders to provide both interventions and wellness programs to assist all of their staff’s wellbeing.


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December 3, 2025
Behind the Scenes with Health Staff Australia The festive season is a time filled with excitement, family gatherings, and warm celebrations— but for many of our clients, it can also be a challenging time. That’s where our incredible support workers step in. Their Christmas Day doesn’t always look like everyone else’s, yet it is filled with just as much meaning, connection, and joy. Here’s a warm behind-the-scenes look at what a typical Christmas shift can look like for one of our dedicated support workers. Starting the Day with Purpose While most people wake up to presents under the tree, our support workers start their day with something just as meaningful: a commitment to care. The morning begins early, with a quick check of their schedule and client notes to ensure they’re fully prepared for the day ahead. Whether visiting an elderly client living alone or assisting someone with higher needs, they arrive with a smile, knowing they are often the first friendly face their client sees on Christmas morning. Bringing Festive Cheer Into the Home Small acts of joy make a world of difference. Our support workers help clients open holiday cards, set the table for a simple Christmas lunch, or play their favourite festive music to create a warm atmosphere. For clients with limited mobility or special care needs, they gently assist with personal care, medication, and daily tasks—ensuring they feel comfortable, supported, and included in the celebrations. One of the most touching parts of the day is simply sharing conversation. Many clients love reminiscing about Christmas traditions, family memories, or holidays from years gone by. These moments of connection are what truly brighten the day. Supporting Families So They Can Celebrate Too Christmas can be overwhelming for families managing care responsibilities. Support workers give loved ones the chance to relax, host gatherings, attend church services, or simply enjoy time together—knowing their family member is in safe, capable hands. This relief is often the greatest gift we can give. Navigating the Unexpected with Compassion The festive season doesn’t pause the complexities of caring. Whether it’s a change in behaviour, a sudden emotional moment, or the need for extra reassurance, our team handles each situation with calmness and empathy. Their ability to adapt, respond, and uplift clients is a testament to their skill and heart. Ending the Shift with Fulfilment As the day winds down, support workers complete their notes, tidy up the home, and make sure their client is settled and content. They leave quietly, knowing they’ve made someone’s Christmas safer, brighter, and more connected. Many finish their shift and head to their own evening celebrations with loved ones—often tired, but deeply fulfilled. Why This Work Matters Behind every Christmas shift is a person who chooses kindness, service, and humanity. Our support workers bring light into homes that might otherwise feel lonely or overwhelming during the holidays. Their presence ensures every client—no matter their needs—can experience dignity, comfort, and the warmth of the season. This festive period, we celebrate them. Their dedication. Their compassion. Their unwavering commitment to care.  From all of us at Health Staff Australia , thank you to our incredible team for everything you do—not just at Christmas, but all year round.
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